If you are looking to learn more about our customer service experience at Carolina Auto Warehouse, take a look at what past customers have had to say. Read the reviews on this page to find out what it is like to work with our team.
5 out of 5 stars
I have to give this car buying experience 5 stars! I have never had such an easy, hassle free experience ever when buying a car. I knew what I wanted, and how I wanted to purchase it, and they supported me every step of the way without hassle, haggle, and hours in a dealership. Christina was fabulous and was willing to meet with me when it worked for me. I have been changed by their service and will never go back. I highly recommend checking them out if you are looking for a car and know what you want! thank you!... More
thank god I claim it from the begin was so proud people was so nice and fast less than two hour wait .
Great Dealership. Great People. Amazing prices. Couldn't have chosen a better place to get our new family vehicle. Thank you so much Justin
I was looking for a van and Carolina Auto Warehouse had what I was looking for and they were close to home. I made an appointment to see the van and when I got there it was ready for my test drive. Jay, the salesperson, was very pleasant and easy to work with. I wasn't able to complete the paperwork, etc. for a few days and they were very accommodating. Jay and the other folks made it a very pleasant experience. If they have the car you want you should buy it from them. When I picked up the van, Jay mentioned that the right rear tire needed a little air and their equipment wasn't up to the job. No problem, I filled it up at home. A few days later the indicator came on saying the tire needs air. I filled it again and in a few days the indicator was back on. Long story short while I was having a hitch put on the shop said there was a screw in the side wall and it couldn't be fixed. I went back to see Jay. I explained to Jay and Brian that they sold me a tire with a screw in it and it couldn't be fixed and I thought they should get me a different tire. They agreed. Jay set up an appointment with the tire store across the street and in a few days it was all taken care of. As I said, If they have a car you want you should buy it from them, really.... More
I sold my Nissan Xterra here. Don was the representative that assisted me with the transaction. He was very pleasant and provided me with excellent customer service.
Have to give the entire team 5 stars. We purchased a Black 2019 Mustang GT Premium Convertible from them and they made the process so smooth. Because of COVID-19 I had done a lot of searching online and and knew exactly what I wanted and what I could spend on it. They were fantastic to work with and while I was very impressed with the entire purchase experience the thing I was most impressed with was how they worked with me to resolve a small item that was discovered after the purchase. They handled the situation just how I would have handled it if I was running the business and I was extremely impressed with the experience. Wish I could give Justin and Brian 10 stars. Can’t wait to reach out to them when it is time to replace my truck for their help in finding my next one! Thanks again Carolina Auto Wholesale, truly how car purchasing both before and after the sale should be done! By the way absolutely love the Mustang! - Wesley Riley... More
We felt comfortable and respected when we walked into the Carolina Auto Warehouse in Concord. We experienced friendly staff as well as an easy transition with trading our car in and purchasing another, all within two hours. We highly recommend this place of business and thank them for a pleasurable experience.
Cannot say enough good things about this place. After months of searching, I somehow stumbled upon Carolina Auto Warehouse and it just so happened they had the perfect car in stock. After a lot of hemming and hawing about pulling the trigger on the deal, I ended up needing some more time for thought. The guys were extremely laid back and allowed me the time I needed to consider. I ended up coming back in and we made the deal happen. Extremely fair with my trade in and made the financing processeasy and pressure free. After multiple shady and pressure-filled experiences at various big name dealerships, I will definitely look to Carolina Auto Warehouse before anyone else now!... More
Highly recommend Caroline Auto Warehouse. I drove from Raleigh to inspect a car, ended up buying some other car and wanted to swap it, through this entire process Brian, Justin and team were very accommodating unlike some of other dealers. They were happy to get the Car delivered to me as well so I didn't have to do long drive again. This team will be my first choice when I decide to change my car.
I really did not know what to expect. I have never sold a car to a dealer before, and I had my doubts as to the whole experience. But I can tell you it was quick and easy. We agreed on a price over the phone, which of course was subject to their inspection. But I had sent in several pics of the car, including a couple that showed some recent damages to the bumper from when my grandson hit it with his bike, so I expected the price to be close. We set an appointment for the exchange, and they were expecting us. They gave me my check at the exact price we had agreed to earlier, and they handled all of the hassles of the transaction with speed and clarity. Most of all, it was super easy. Overall great experience! Highly recommended.... More